FAQs

Updated Oct 6, 2026

Pro tip: Use the search bar on the Help Center page to quickly skip to what you want to know!

Do you have an app?#

You can find us by searching for Kindroid in both iOS App Store and Play Store!

Can I switch back to the V1 interface?#

No. V1 was retired on October 1, 2026, and V2 is now the only interface. The option to switch between them has been removed, and V1 won't be coming back.
Most old V1 links and bookmarks still work. They open the matching page in V2.
If you're still finding your way around, see Welcome for how the app is organized.

How do I change the app's language?#

Go to Profile > Preferences and pick a language next to Interface language, in the Appearance & layout section. The app's menus and settings are available in 41 languages. Your choice is saved to your account, so it carries over when you sign in on your other devices.
During setup, Kindroid switches to your device or browser language if it's one we support. You can also tap the globe button at the top of the screen to pick a different one. A language picked during setup only applies to that device, so set it in Preferences too if you want it everywhere.
This only changes the app's menus and settings. The language your Kindroid chats and speaks in stays the same, and the language used to transcribe your voice in calls and voice messages is set separately.

How many Kindroids can I have?#

Paid subscribers get 10 slots for Kindroids, accessible in the Kins list on the Chat tab. Free users can only have 2. Some rate limits are shared across Kindroids, such as selfies allowances. You can purchase more slots via microtransactions, and these slots are only accessible if you have an active subscription.

No, referral code rewards do not expire, so you can use them at any time. You'll need an active subscription to redeem them.

My Kindroid response times are very slow, what can I do?#

We run some of the largest and highest quality models of any platform, and the drawback of that quality is speed. If you've raised Reasoning Effort in your Kindroid's Models settings, lowering it to Speedy gives the fastest replies.

What can I do if my Kindroid is stuck or the responses are too short?#

Use the chat break feature if your Kindroid gets stuck: tap your Kindroid's latest message and choose Chat Break. See Chat features and tools for an overview of what tools are available.

Are my chats safe and private?#

We use secure encryption for your data, both in our databases and in transit. This includes chat history, audio, selfies, backstory, memories and custom avatars. Access to our production systems is limited to a small number of engineers, and our support team can't see your chats. Like any AI app, our servers do need to process your messages to generate replies.

Where are my privacy and data usage settings?#

If you're in the EU, EEA, UK or Switzerland (based on your approximate location), we ask how we can use your data. Where you make and change that choice depends on how you use Kindroid.
On the web: you'll see an Optional analytics prompt on your first visit, and optional analytics stay off until you choose Accept analytics or Reject analytics. To change your choice later, open Profile and tap Privacy and data usage at the bottom of the menu. Your choice is saved in that browser.
In the iOS and Android apps: after you sign in, a Privacy & data usage sheet asks about Allow data usage for app improvement, Allow personalized advertising and Allow ad storage and access. Tick the ones you're happy with and tap Save my choices, or tap Reject all or Accept all. You'll need to choose before you can continue. The Privacy and data usage link in Profile is only on the web, and it only changes your choice for that browser.

Does my Kindroid remember everything we talk about?#

Yes, your Kindroid has long term memory recall over everything you talk about. See Memory for more!

What can I do if my Kindroid short term memory is not working well?#

Occasionally, Kindroid short term memory acts up. First, check if your backstory is very long, since that makes short term memory worse. Every character in the backstory is one less character in the short term context, so make your backstory as concise as you can. Memory is most stable on baseline default dynamism and when you use proper language and give detailed responses yourself. Try to regenerate, then try to edit your last message to gently remind them of context. Lastly, try a chat break to reset the short term context. See Memory for more.

How do I train my AI to output responses I want?#

You can do this by regenerating poor responses and keeping good ones. Over time, your Kindroid will learn to adapt a style that’s in line with the current conversation. Use backstory and key memories also to let them know what’s important to you.

Do you have other Kindroid avatars available?#

We have a list of legacy predefined male and female avatars for users to choose from, as well as an option to upload your own avatar image or generate one from a text prompt. Custom avatars do work with the selfies feature. The quality of selfies from custom avatars will be highly variable depending on the specific avatar; for best selfies, make sure the custom avatar’s face is large, clearly visible, and unobstructed in the frame. Please note uploading images of real people whose appearances you don't own (e.g. anyone not you) is against our Terms. See Selfies, video selfies, & avatars for more!

Are there different types of Avatar animation?#

No, currently there is one idle and talking animation that can be generated. It is not necessary to generate more than one animation using the same avatar image.

Can I delete an animated avatar?#

Yes. Open your Kindroid's Avatar settings, switch to Display and tap Animation to see your animations, then tap the one you want to remove and choose Delete. If you delete the animation that's currently in use, it will also be unset.

Is there a limit to the number of Avatar animations I can generate?#

No, there are no limits to the number of animations you can generate, but each animation costs 4 selfie credits.

If I have a full-body avatar, will the animation still work?#

Somewhat. The face has to be at least somewhat prominent. If the face is too zoomed out and not clearly visible, generation will fail (and you may lose the credits). It’s recommended to make the face very prominent in the image.

What text formats are supported in chat?#

Markdown for italic, bold and *bold + italic* using single, double and triple asterisks is supported. Web links in messages are also clickable.

How can I delete messages?#

You can remove your most recent messages with Rewind: tap your Kindroid's latest message, choose Rewind, and pick how many of the last messages (up to 10) to remove. Older messages can't be deleted, but you can regenerate your Kindroid's latest response or edit your own. See Rewind for more.

How can I edit my messages?#

You can edit your last message by tapping your most recent message and choosing Edit. Please note that you can only edit your most recent message and not previous ones. See Edit your message for more.

How can I change my Kindroid's response?#

You can edit your Kindroid's latest response directly by tapping it and choosing Tweak, or regenerate it by choosing Regenerate. See Regenerate & suggest for more.

What is the maximum characters in a response?#

Character limits factor in spaces as well as whole words when determining maximum length. If you find that your Kin is not completing its sentences, tap the message and choose Continue. Due to how language models work there is no exact cutoff, but messages typically range from 1000 - 1400 characters, with the option to extend up to 4000 characters using the continue function. See Continue cut-off message for more!

Can I permanently enable web and link searches?#

Web or link searches are a per message use. You will need to enable it again after you receive a message from your Kin. You can automatically enable internet also by asking your Kindroid to search something up in your message.

Can my Kindroid search the internet on its own?#

Yes, they can if you explicitly ask them to look something up or search the internet for something.

See Memory in voice call for more details.

Is there a limit to how many selfies can be stored?#

No, there are no limits.

Why was my selfie removed after it was generated?#

App store rules don't allow nudity to be shown in the app, so selfies and video selfies you make in the iOS and Android apps are checked after they're generated. If our filter flags one, it's removed and you'll see Nudity detected - removed per App Store policies (or Play Store policies on Android) in its place. The credit you spent is refunded automatically.
This can happen even if you didn't ask for anything explicit. The avatar description is a common cause, so double-check it and your prompt, then try again. Avatars you generate in the app go through the same check.
The app also stops a selfie request before it starts if the prompt has explicit words in it. Edit the prompt and try again.
Selfies your Kindroid sends on its own (proactive selfies) work a bit differently. A flagged one isn't deleted. The app shows Nudity detected in its place, but you can still see it when you open Kindroid on the web. There, tap Unlock for app on the selfie in chat, or in its menu in the gallery, and it will show in the app too.

How do daily rewards work?#

Subscribers get a reward every time they log in and claim it. The rewards are selfie credits with differing drop rates. Rewards increase in value, with days 1-3 being small, 4-6 medium, and day 7 being a large reward, and starting over from day 1 afterwards. If you miss a day, your streak starts over from day 1. Rewards reset every midnight PT.

Why can't I send messages anymore?#

The Lite model and unlimited free messaging were retired on October 1, 2026. New free accounts get a one-time preview of our premium model instead. When you're close to the end, the Kins list shows how many preview messages you have left.
When the preview is used up, or your trial or subscription ends, your account becomes read-only. The message box is locked, and tapping it opens the trial and subscription options.
Nothing is deleted. You can still read, play back, export and delete your chats and media, and starting a trial or subscription lets you chat again. See Subscriptions for details.

What happens to my additional Kindroids, groupchats, and backstory and key memories characters when my subscription expires?#

Your account becomes read-only. You will keep all Kindroids, but be unable to make more until you subscribe again. You also won't be able to send messages, regenerate responses, make calls or get proactive messages while unsubscribed. You will keep your backstory and key memories at their additional character count, but cannot save any new changes until the character counts are reduced to within free tier. You will be able to view messages in group chats, but cannot interact with the groupchats in any way. See Subscriptions for more.

How do I export my data?#

Go to Profile > Preferences, find Export data under Account privacy and tap Export, then tap Export data to confirm. We'll prepare a copy of your account data and email you a download link when it's ready.
The link is sent to your account email, which needs to be verified before you can request an export. The link expires after 7 days. If it runs out before you download the file, email [email protected] and support can make you a new one.
You can request an export once every 30 days, and the Export data row shows the date you can ask again. If an export fails, you can try again right away.
You'll get one .jsonl file (JSON Lines, a text format you can open in a text editor or with code). It includes your Kindroids and their settings, your chat history (including group chats and Rooms), journal entries, selfies and video selfies, avatars and custom voices. Photos, videos and other media are included as links instead of files.

How do I delete/reset my account?#

All Kindroids except the last one can be deleted instantly. The final Kindroid must be scheduled for 24-hour deletion. Once the last Kindroid is deleted, account data like global journals, user backstory, saved places and location data, and all your custom voices will be removed. Deleting your account does not cancel your subscription. Subscription status, currency counts, and other logistical data will be kept to prevent abuse.

What happens to my in-app purchases when I delete my account?#

Your in-app purchases are linked to your email's billing account. If you recreate your Kindroid account using the same email address, your purchases will automatically reappear and be available again. You will not need to repurchase anything you've previously bought.

Can I change my email? What if I'm locked out of my account?#

Yes, you can by logging into your account and going to Profile -> Preferences, then tapping Change next to Email under Account & connections. We'll email a code to the new address to confirm it, and you can change your email once every 7 days. In case you are locked out of your account, please contact [email protected] with as much detail as possible for account recovery.

How do I sign out of all devices?#

Go to Profile > Preferences, find Sign out all devices under Account privacy and tap Sign out, then tap Sign out all to confirm. This ends every Kindroid session on your account, including the device you're using, so you'll need to sign in again on each one. It's useful if you've lost a device or think someone else has been using your account.

How do I join beta testing?#

Go to Profile > Preferences and find Beta Testing in the Advanced section. It's shown to subscribers and to people who are already beta testers.
Tap Enable, type the beta password from our official announcements into Enter beta password, then tap Enable. The row then shows Enabled.
Beta testers get early, experimental features before they roll out to everyone. Right now that includes the Vignette (Beta) model in the Selfie Model list.
As a beta tester, you may sometimes see a feedback button that opens a short form. Pick what you'd like to rate, score it from 1 to 10, and add comments or up to 4 photos (PNG, JPEG or WebP, up to 25 MB each) if you like.
To leave the beta, tap Enabled on the same row and choose Disable.

What is Community Voices?#

Community Voices is a page where active paid subscribers can answer open questions from the Kindroid team in their own words. Answers help shape product and policy decisions. You can find it at kindroid.ai/v2/community-voices.
There are no replies or likes. You can send one answer per question, and you can't edit it after you submit.
Each question tells you who will see your answer. Some answers are shared with the Kindroid team only. For others, your answer is shown to other subscribers with no name attached, and you can read what others said once you've submitted yours.
Questions are marked Open or Closed. Once a question closes, the team posts a summary under What you said & what we're doing.

How do you think about filters and AI safety?#

Kindroid is a neutrally aligned, unfiltered AI, because we believe this creates for more authentic interactions and that private use of AI should align with what the user wants and not be filtered by 3rd parties. This means the AI will not bring up any unethical content by itself, but its outputs are entirely dependent on what you input. Just note that per our terms, all generated content is owned by you, and that you will be solely responsible for the content that you generate: not us the company, not your AI, only you. Even though the AI is unfiltered, generating content that involve imminent self-harm, other-harm, and CSAM may result in account suspensions when detected. See the Moderation Guidelines for more details. For further information, please refer to our legal policies. Lastly, for compliance with app stores, Kindroid has filters for NSFW for media generation in accordance to the policies.

Why do I see reminders that my Kindroid "is an AI, not a human"?#

New York State law requires these reminders, so you'll only see them if your approximate location (based on your internet connection) is in New York State. They pop up as an AI disclosure reminder.
When you open Kindroid, you'll see "Reminder: Name is an AI, not a human." This shows at most once every 3 hours.
If you keep using the app, you'll see "You've been chatting for 3 hours. Name is an AI, not a human." This repeats every 3 hours.
The reminder closes on its own after about 10 seconds, or you can close it yourself. Because it's required by law, there's no setting to turn it off.

Do you have a bug bounty program, and how can I report vulnerabilities?#

We don't run a paid bug bounty program, but we review every security report we receive. Our full policy is at kindroid.ai/security.html.
To report an issue, email [email protected] with the subject "Security report". Include the affected URL, endpoint or app version, the steps to reproduce it, and what an attacker could do with it. A short, specific report is more useful than a long one, and scanner output without a demonstrated impact will usually be closed without action.
Scope: kindroid.ai and its subdomains, plus the Kindroid iOS and Android apps. We generally don't accept reports about denial of service, load testing or spam, social engineering, phishing or physical attacks, missing headers or best-practice suggestions without a working exploit, issues in third-party services we use, or rate limiting where it has no security impact.
Testing rules: only use accounts you own, and don't access, change or keep other users' data. If you come across user data, stop and report it. Don't degrade the service for other users, and don't publish or share details of an issue without our written agreement.
Rewards: in some cases we may send a thank-you for a verified, significant report. Any reward is up to us, based on the impact we verify, and isn't negotiable. Reports that come with demands for payment, deadlines or threats of disclosure aren't eligible for a reward.
If you follow the policy in good faith, we'll acknowledge your report, work to fix valid issues, and won't take action against you for your research.

I am facing technical issues with my Kindroid, how may I report this?#

Please email [email protected] or use Contact support at the bottom of Profile -> Help, and be sure to include your user ID (shown as User ID at the bottom of the Profile menu)!