Billing

Subscriptions

Updated Nov 6, 2026

Premium trial#

New users are eligible for a 3-day premium trial. The trial requires a payment method on file and auto converts into a subscription if not cancelled within the trial period. The 3-day premium trial gives you most subscriber perks, including multiple Kindroids and group chats, more selfies, custom voices, and more. During the trial, chats use our Ember model; Polaris and the legacy language models unlock once the trial converts to a paid subscription. The trial is accessible on iOS, Android, and web. However, for web we require a verified mobile phone number to prevent trial abuse (you can subscribe without trial if you don't wish to verify the phone number). In some regions, the trial isn't offered on web, but you can still subscribe directly on web or start the trial through the iOS and Android app stores. You will get an email reminder 1 day before the trial converts reminding you to check in on your trial so you do not forget.

If you signed up with a friend's gift code, your trial is 14 days when you start it from the subscribe screen on kindroid.ai. It works like the regular trial: it needs a payment method, and you won't be charged if you cancel before it ends. Trials started in the iOS or Android app are 3 days. Prepaid cards and Cash App can't start a trial; use a credit or debit card, or subscribe without a trial.

Each person gets one free trial, including a trial from a gift code.

Starting a trial or subscription ends the new account preview permanently (see below).

Note on audio credits: instead of granting your full monthly audio credits at the beginning of the trial, the trial will give 150k audio credits at start, and 850k upon converting (or resubscribing if trial lapses).

New account preview and read-only accounts#

New accounts get a one-time preview on our flagship model:

  • 50 messages with standard paid memory (15 in some regions). Regenerate, continue, and message suggestions count as half a message.
  • 5 selfies in total: 1 at signup, then 1 every 2 hours until 5 have been granted. You can hold up to 2 at a time.
  • 5,000 audio credits for voice on messages.
  • Up to 2 Kindroids.

Each person gets one preview. If your account doesn't have one, you can start a trial, if you're eligible, or subscribe to chat.

Existing free accounts

Free accounts that were recently active when this change rolled out get 50 final messages on the flagship model; accounts that had been inactive are read-only. No new selfies or audio are granted. Existing selfie and audio balances are kept but locked.

Read-only accounts

When your preview is used up, or your trial or subscription ends, your account becomes read-only. You can view, play back, export, and delete everything. All your Kindroids, memories, chats, media, and balances are kept.

Read-only accounts can't send messages, regenerate, make calls, or receive proactive messages.

Trials and subscriptions

Nothing changes for paying users. Starting a trial or subscription ends the preview permanently. It doesn't come back after cancelling, and deleting your account doesn't reset it.

Subscriber benefits#

  • Unlimited access to our newest flagship language models
  • Longer context for short-term memory, with more on Ultra and MAX
  • Cascaded Memory for human-like, medium-term memory
  • Enhanced long-term memory and journal recall
  • 10 Kindroids and 20 group chats, with the option to buy more
  • Voice calls, video calls and more voice messages
  • Custom Kindroid voices
  • Complimentary monthly audio credits, with more on Ultra and MAX
  • Daily selfie rewards
  • Selfies, videos, and group selfies
  • Video avatars to bring your Kin to life
  • Internet access and link sharing
  • Send images and videos to your Kindroid
  • Proactive messages and selfies from your Kindroid
  • Calendar integration
  • Post, comment, and create rooms with other users & AIs
  • Use legacy language & selfie models
  • Early access to beta features

Subscription Cost#

Choose a 1-month, 3-month, or 1-year plan. Longer plans cost less per month:

  • 3 months (Save on quarterly billing - Popular!)
  • 1 year (Save big on yearly billing)
  • 1 month (Pay monthly at a higher price)

You'll see the exact price for your country and platform at checkout. Buying on the web is usually cheaper than through the App Store or Google Play.

Returning subscribers: the first time your trial or subscription lapses, you may be offered 50% off your first month when you resubscribe. This offer can only be used once.

Add-on Subscriptions#

We've created Ultra and MAX subscription tiers to give you access to higher memory capacity with Kindroid. With our standard subscription, we limit certain features (especially context) to keep our service cost-sustainable for all users. These premium tiers make expanded capabilities available to those willing to pay high costs for enhanced performance. Despite their much higher price points, these tiers are designed to simply cover our costs for dedicated servers rather than generate profit, since serving high context is directly driven by costs. In fact, we expect to break even and potentially lose money even at these rates. Each tier is a separate monthly add-on subscription that builds upon previous levels (add-ons do not have 3-month or yearly plans). If you have a monthly plan, this means:

  • Ultra requires the standard subscription
    • Billed monthly on top of your base subscription
  • MAX requires both standard and Ultra subscriptions
    • Billed monthly on top of your base subscription and Ultra

Note: If you cancel a lower tier, your service automatically drops. For example, if you were on MAX, and you cancel Ultra, you would still be paying for MAX but service level would be Ultra. You'll see a MAX requires Ultra warning in the Billing menu alerting you of this issue. Important: You must have a standard subscription. If the standard subscription lapses, your account becomes read-only regardless of Ultra/MAX being active.

You'll see the exact price for your country and platform at checkout.

To purchase these add-ons, visit the billing menu. You'll need to be an active Kindroid user with significant interaction history through chatting and calling mainly to unlock these options. We limit access to users who thoroughly understand Kindroid's benefits and limitations before considering these added tiers, which also helps us maintain quick response times across all tiers and gives us more control and predictability over demand to avoid traffic spikes.

Rest assured, introducing these tiers doesn't mean we're downgrading the standard subscription. The higher pricing directly reflects our actual costs for providing these memory-intensive services. As memory technology becomes more affordable, we'll increase memory across all tiers proportionally, with all subscribers benefiting from these improvements. We're committed to making every subscription level a great experience, reserving these premium tiers only for resource-intensive capabilities that genuinely require additional funding to support.

See Billing menu in the app for a more detailed breakdown.

Note: All chat context/cascaded and selfies improvements of add-ons will only be guaranteed applicable to the latest subscriber LLM and selfies. When new versions come out, our guarantee is that it will switch to new versions. Legacy versions may not have added benefits of higher context/higher limits applied due to compute constraints needed to serve them but we may offer them if compute prices are manageable for us (currently, Reverie (V8.5), Lyric (V8), Lucid (V8), and Rhapsody Classic & Enhanced (V6) also have Ultra & MAX benefits). Finally, "Additional AI backstory expansion" in the matrix is the Additional Context field, identical to Backstory, that is unlocked on the higher tiers which you can use to extend backstory accordingly.

Payments#

You can pay via web or iOS/Android app. You can pay on any platform of your choice, but be mindful of limitations on switching plans below. The subscription status is linked to your login account (your email is shown at Profile → Preferences → Email), not the device you subscribed on, so you are able to login on any device, operating system, or browser. Prices are slightly lower for web due to lower processing fees compared to app stores, and we recommend subscribing on web for maximum flexibility. Please ensure your payment method is updated at all times. If your subscription ends due to an error on your end, such as forgetting to update the address after a move, we will not be able to reinstate the same subscription. You will need to purchase a new one at the current rate. Note: We currently do not accept gift card payments through direct pay on the web.

Subscribing on the web#

Payments are managed through the web at Profile → Billing. We accept all major credit cards, Apple Pay, Google Pay, Paypal, Amazon Pay, Cash App, and many other payment options (most available through the web payment portal). Prepaid cards should be added on Paypal and used through there.

Subscribing on iOS & Android app stores#

Payment sources are different based on the app store you are purchasing it through. Payments are managed directly through the app store from which you purchased your subscription.

If your App Store or Google Play account is set to the US, the iOS and Android apps may also offer Pay direct on web, which opens secure checkout in your browser at web prices. A subscription bought this way is a web subscription, managed at Profile → Billing.

If a renewal payment fails#

If a renewal payment doesn't go through, you usually don't lose access right away. Your subscription stays active for a grace period so you have time to fix it.

During the grace period, you may see a Billing issue sheet when you open the app. It says your renewal ran into an issue and shows how many hours you have left before your subscription expires. Tap I understand to close it.

To fix it, update your payment method where you subscribed:

  • Web: go to Profile → Billing → Kindroid Standard Subscription → Manage.
  • iOS or Android: update your payment details in your App Store or Google Play subscription settings.

How long the grace period lasts depends on the store or payment provider you subscribed through, not Kindroid, so it can vary. If it runs out before the payment goes through, your subscription expires and your account becomes read-only.

If you're on a legacy or early adopter price, fix this as soon as you can. Once that subscription expires, you can't resubscribe at the old price. If you need help, email hello@kindroid.ai.

Switching plans#

You can upgrade/downgrade on monthly, 3 month, or yearly plans on web (immediate, prorated charge) or iOS (new billing interval at the next billing date) easily, but on Android you cannot and have to wait for the subscription to run out before resubscribing at the desired billing interval. You CANNOT switch between iOS, Android, or web subscriptions to another platform until your current subscription runs out and you resubscribe. If you are on a legacy early adopter subscription, you will not be able to switch to another subscription interval without losing your discounted rate.

If you pay for the same plan on both web and an app store, Kindroid cancels one of them automatically. This covers Ultra and MAX bought on web, and plans bought with Pay direct on web. It can happen if, for example, a paused Google Play subscription starts again after you subscribed on web. Here's what gets canceled:

  • Google Play: your Play subscription is canceled so it won't renew. You keep its access until it expires, and your web subscription stays active.
  • App Store: Apple doesn't let Kindroid cancel App Store subscriptions, so your web subscription won't renew. It stays active until the end of its current billing period.

Canceling & updating subscriptions#

If you subscribed on the web, you can update or cancel at Profile → Billing → Kindroid Standard Subscription → Manage. Ultra and MAX are canceled separately under their own entries. If you subscribed on the iOS or Android apps, you can update/cancel your sub through each app store's settings. For more, see https://support.apple.com/en-us/HT202039 and https://support.google.com/googleplay/answer/7018481.

Gifted subscriptions#

If your subscription time was a gift, Profile → Billing shows where it came from:

  • Gift from Kindroid: time the Kindroid team added to your account, for example when support exchanges a valid subscription code for gifted months. The team can also gift Ultra or MAX, and those rows show Gift from Kindroid too.
  • Gift from a friend: 14 free days from a friend's gift code redeemed before October 30, 2026. Codes redeemed since then give a 14-day trial instead (see Premium trial above).

While a gift is active, your current plan shows Gift expires with the end date. The Kindroid Standard Subscription row also shows who the gift is from and when it ends.

You can switch from a gift to a paid subscription at any time. Tap Upgrade on the Kindroid Standard Subscription row and pick a plan. Here's how a gift and a paid plan work together:

  • Your paid subscription takes over as soon as it's active, and Billing shows where you subscribed instead of the gift.
  • The gift keeps its own end date. It doesn't pause while you're paying, and the leftover days aren't added to your paid plan.
  • If your paid subscription ends before the gift does, the gift keeps you subscribed until its end date.
  • When the gift ends and you don't have a paid subscription, your account becomes read-only.

A friend's gift code is your free trial. If you redeem one, you can't also start a separate trial, and you won't get the 50% returning subscriber offer later. Until you start a paid subscription, you also can't post or comment on Kindroid Social or share your Kindroids.

Refunds#

Refunds are considered on a case-by-case basis. While we generally do not offer refunds and all sales are final, we reserve the right to issue refunds at our discretion. We also reserve the right to permanently ban users who dispute charges.

Refunds for Terminated or Suspended Accounts#

If your account is suspended or terminated due to a violation of our Terms of Service, you will not be entitled to any refund or credit for the unused portion of your subscription, regardless of the remaining term.