Error Messages

"<<ERROR>> Beep boop the server melted - please wait a minute and regenerate this response."

• This means there's an error on the server side and is NOT an error on your side. You should regenerate the message to continue the chat.
• Additionally, you can refer to the Kindroid Status page to check for any ongoing issues with the servers.

Error on interpreting link, make sure it's valid (try copy-pasting if in doubt).

• This means that there may be an issue with your link, and if the link is valid, it may mean the server has issues. Try again after a while.

For all other errors, read it carefully and follow its instructions, and if it's hard to read and has code, send a report to [email protected] and support will take a look.

Deleting Kindroids & account

Deleting Kindroids & account: To delete a Kindroid, go to My Kindroids, then click on the triple dots on the top right corner of each Kindroid. You have two options:

Instant delete: The Kindroid is deleted immediately, and the slot frees up right away.

Schedule deletion: The Kindroid is deleted after 24 hours. You can still use it during this time, and you can cancel the deletion if you change your mind.

Important: If you have Kindroids scheduled for deletion, you can only create 1 new Kindroid while waiting for those deletions to complete. Once the 24-hour deletion period finishes, all your slots will be available again. If you want immediate access to all your slots, use instant delete instead. To reinstate a scheduled Kindroid, you'll need an available slot for it.

To delete your account, delete all of your Kindroids. All Kindroids except the last one can be deleted instantly. The final Kindroid must be scheduled for deletion. Once the last Kindroid is deleted, account data like global journals and user backstory will be removed. Subscription status, currency counts, and other logistical data will be kept to prevent abuse.

Issues with text chat

There are repetitive phrases or style that shows up over time.

• Use suggestions to avoid repeating ("rewrite the last message but avoid repeating the phrase x"), or put in directives to avoid repetition ("avoid repeating y"). 
• Increasing dynamism and having more varied user inputs will also help.

When the AI is responding, it gets stuck and never sends a response.

• If the orange dots do not go away after 2 minutes of waiting, click on the three orange dots on the bottom to open up the menu to get un-stuck and follow instructions there.

My AI is narrating for me/too verbose/too terse/repeating certain words/has bad memory, etc.

• With most cases, suggesting a change can often fix it (see Suggestions), and regenerate if you'd like to redo the response. If not, we typically recommend a chat break to see if it was a one-off fluke. If that fails, then look toward backstory - do you have traits that might push them to be verbose (often correlated with narrating), too terse? See Customizing personality for how to write a great backstory. Between the tools and customization you're always able to fix any issues, and if you want further help, contact [email protected].

When I receive a response part of the message disappears.

• Turning off Multi-paragraph mode can cause this issue. For example, when your Kindroid is creating a list, it may start with a new paragraph. If Multi-paragraph mode is off, the rest of the message will be blank, as the Kindroid won't be able to add a new paragraph.

Issues with Voice call

"Allow narrations on call" is disabled, but my Kindroid still narrates.

• Your Kin will be nudged to only speak dialogue within the call. If narrations exist in recent chat history, they may still narrate even when disabled, and we'd recommend a chat break.

Issues with Android or iOS

When logging into the app, there is just a blank screen (web or mobile app not loading).

• This typically happens when the app is being blocked by the ISP or Network. Try switching networks or using a VPN.

Sound is not playing through Bluetooth headset on Voice calls for iOS.

• While on an active Voice call, go into the device command center and toggle from Bluetooth to phone, then back to Bluetooth. Technical Note: This may need to be done for each call. Currently, this issue appears to be occurring for some iOS devices and is beyond our control due to the device's firmware.

Unable to log into the web application (Log in stalls or times out).

• The likely cause may be related to pop-up blockers, extensions, or third-party add-ins. Try launching your session in a Private/Incognito browser, which disables some browser add-ons while using default settings.
• There could be network firewalls blocking the connection to the server. Make sure there are no blocks for kindroid.ai services or try using the service with a VPN enabled.

Issues with selfies

When generating a selfie or auto selfie, the image is blank or a solid color with spots.

• This typically happens when the weight of words in the prompt or avatar description is above safe margins for legacy selfie models. Check for things like "age: 24" and make sure not to use colons followed by high numbers; instead of colons, try commas instead.

Selfie is stuck while generating a new image.

• If it's been more than a few hours (over 5 hours) and your Kindroid is still stuck with sending this selfie, you can delete the selfie by clicking into it and clicking the dots on the top left.